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Frequently Asked Questions

  • Why Use a Participating Dentist?
  • What Happens If I Don't Use a Participating Dentist?
  • Do I Need a Card to See the Dentist?
  • How Can I Check the Status of a Claim?

Participating dentists must meet our strict criteria in order to participate. Additionally, participating dentists agree to accept a discounted fee from the plan and therefore your co-payments will most likely be lower than if you use a non-participating dentist.

Many plans will reimburse non-participating dentists according to a Fe Schedule. You will be responsible for the difference between the amount paid by your Plan and the dentist's charge. There are some plans which will not reimurse you or the dentist if you receive services from a non-participating dentist, so please sign in to your account for more detailed information about your dental benefit.

You do not need to have a card to see a dentist. They have the ability to check your eligibility by signing into asonet.com or by calls ASO/SIDS. Some plans do provide a card and you may print a 'card' by signing in and clicking the option.

Sign in to asonet.com to see details about all your claims. You can print copies of Explanation of Benefits as well as check the your eligibility status and the status of any other family members and review current status of any deductible or maximum you may be subject to.

Dental Health

Contact ASO/SIDS


Contact ASO by phone from 9am - 5pm (eastern) on business days by phone. You can also fax or email at any time. Please use the quick contact form below to send ASO an email.

We would be happy to answer your questions.

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